Privacy Policy

Last updated: December 2024

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, make payments, or contact us for support.

Personal Information:

Full name and contact information
Email address and phone number
USDT wallet address for payments and payouts
Referral information and network data
Account credentials and security information

Financial Information:

Payment transaction records
Commission earnings and payout history
Package selection and upgrade history
Broker account verification details

Technical Information:

IP address and device information
Browser type and operating system
Usage patterns and platform interactions
Login timestamps and session data

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our platform services
To process payments and calculate commissions
To manage your account and referral network
To communicate with you about your account and services
To detect and prevent fraud or unauthorized access
To comply with legal obligations and regulatory requirements
To improve our platform and develop new features
To provide customer support and technical assistance

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers:

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users.

Legal Requirements:

We may disclose information when required by law, court order, or government regulation, or to protect our rights, property, or safety.

Business Transfers:

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

Encryption of sensitive data in transit and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection practices
Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy.

Retention Periods:

Account information: Until account closure plus 7 years
Transaction records: 7 years for regulatory compliance
Communication records: 3 years from last interaction
Technical logs: 12 months unless required for security purposes

6. Your Rights and Choices

You have certain rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request transfer of your data to another service provider
Objection: Object to certain processing of your personal information
Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@smarttradeforex.com. We will respond to your request within 30 days.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform.

Types of Cookies:

Essential: Required for platform functionality
Performance: Help us understand how you use our platform
Functional: Remember your preferences and settings
Security: Protect against fraud and unauthorized access

You can control cookies through your browser settings, but disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our platform after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@smarttradeforex.com

Phone: +27 11 123 4567

Address: 123 Financial District, Sandton, Johannesburg, South Africa, 2196